【抽選相關 Lottery-related Q&A】
MyGO!!!!! 9th LIVE「つなぎ目の向こうに」- 香港還想編 -
Q1：本活動是否採用實名制？
A1：是。本活動採用實名制登記，並依據登記訂單進行抽籤。每張門票均須輸入入場人士之身份證明文件或護照資料，入場時可能會進行身份核實。
Q1: Is this event using a real-name system?
A1: Yes. This event adopts a real-name registration system, and lottery draws will be conducted based on registered orders. Each ticket requires the attendee's identity document or passport information, and identity verification may be conducted upon entry.
Q2：每個會員帳戶可登記多少張門票？
A2：每個會員帳戶每一場次最多限登記兩張門票。
Q2: How many tickets can each member account register for?
A2: Each member account may register a maximum of two tickets per performance.
Q3：同一證件號碼可否於同一場次重複登記？
A3：不可。每個證件號碼於同一場次僅限登記一次，無法重複登記。請勿將個人資料洩露予他人。
Q3: Can the same ID number be registered more than once for the same performance?
A3: No. Each ID number may only be registered once per performance. Duplicate registrations are not permitted. Please do not disclose your personal information to others.
Q4：可接受哪些身份證明文件？
A4：須為政府發出、附有個人照片及獨有證件編號之有效身份證明文件，例如身份證、護照、來往港澳通行證。
Q4: What identity documents are accepted?
A4: The document must be a valid identity document issued by the government, containing a personal photo and a unique document number, such as an identity card, passport, or Mainland Travel Permit for Hong Kong and Macau.
Q5：港澳參加者應填寫哪種證件？
A5：港澳參加者限填寫「身份證」。
Q5: Which document should Hong Kong / Macau participants use?
A5: Hong Kong / Macau participants must use their "ID card".
Q6：居住內地參加者應填寫哪種證件？
A6：居住內地參加者限填寫「來往港澳通行證」。
Q6: Which document should Mainland China participants use?
A6: Participants residing in Mainland China must use their Exit-Entry Permit for Travelling to and from Hong Kong and Macao.
Q7：居住海外參加者應填寫哪種證件？
A7：居住海外人士參加者僅限填寫「護照」。
Q7: Which document should overseas participants use?
A7: Participants residing overseas must use their passport.
Q8：長期居住海外、持有有效中國大陸護照的觀眾，是否可以使用「護照」填寫？
A8：根據香港特區過境政策，持有有效中國大陸護照的中國公民，經香港過境往來其他國家／地區，可免簽注在港停留不超過7天；有關過境安排須具備續程行程，離港後須前往香港以外其他國家／地區，不可直接返回原居地。按此規定正常進出香港屬合規行為，不會影響其後出行及證件使用。因此，長期居於海外並持有有效中國大陸護照的觀眾，本演出允許使用有效期內的中國大陸護照資料參與抽籤登記及入場驗證。
Q8: Can audiences who have long resided overseas and hold a valid Mainland China passport use their "passport" for registration?
A8: Under the Hong Kong SAR transit policy, Chinese citizens holding a valid Mainland China passport may transit through Hong Kong to and from other countries/regions and stay in Hong Kong for no more than 7 days without an endorsement; the transit arrangement requires onward travel. After leaving Hong Kong, they must proceed to a country/region other than Hong Kong and may not return directly to their place of origin. Entering and leaving Hong Kong normally under this rule is compliant and will not affect their subsequent travel or use of the document. Therefore, for audiences who have long resided overseas and hold a valid Mainland China passport, this performance allows the use of valid Mainland China passport information for lottery registration and entry verification.
Q9：姓名輸入格式有何要求？
A9：只限輸入英文全名（拉丁字母），其他文字如中文恕不接受；姓氏先行，然後輸入其他名字；名字之間須以空格隔開。範例：CHAN TAI MAN。
Q9: What are the name input format requirements?
A9: English full name (Latin characters) only. Other characters such as Chinese are not accepted. Input the surname first, followed by other names, with a space between each name. Example: CHAN TAI MAN.
Q10：證件號碼須輸入多少位？
A10：須輸入符合要求之身份證明文件或護照號碼首4位字母或數字。範例：A123。
Q10: How many digits of the document number must be entered?
A10: Enter the first 4 characters or digits of the eligible identity document or passport number. Example: A123.
Q11：完成抽籤登記後，可否取消、變更或重新登記？
A11：不可。完成抽籤登記後，恕無法取消、變更或重新登記任何已提交之登記，包括所有門票數量、種類或價格。
Q11: Can I cancel, change, or re-register after completing lottery registration?
A11: No. Once lottery registration is completed, no cancellation, change, or re-registration of any submitted registration, including all ticket quantities, types, or prices, will be permitted.
Q12：如冒用他人資料登記，會有何後果？
A12：主辦單位和售票單位有權取消該登記訂單和抽籤資格。請保護個人資料，請勿洩露予他人或代購業者，以免權益受損。
Q12: What happens if someone registers using another person's information without authorization?
A12: The organizers and ticketing agent reserve the right to cancel that registration order and lottery eligibility. Please protect your personal information and do not disclose it to others or to ticket purchasing agents to avoid loss of rights.
Q13：中籤者可否自行選擇或更換企位序號？
A13：不可。入場序號將於演出開始前由系統自動編配，恕無法自行選擇和更換。
Q13: Can ballot winners choose or change their standing zone serial number themselves?
A13: No. Selected entrants’ serial numbers will be automatically assigned by the system before the performance begins, and cannot be chosen or changed by the entrants themselves.
Q14：如未收到通知電郵，是否代表未中籤？
A14：否。通知信僅提供通知輔助之用，未收到不代表未中籤。請至會員帳戶之【訂單】查詢。
Q14: If I do not receive the notification email, does it mean I was unsuccessful?
A14: No. The notification email is for auxiliary notification purposes only. Not receiving it does not mean you were unsuccessful. Please check the [Orders] section in your member account.
Q15：有哪些付款方式？
A15：信用卡（VISA / Mastercard / UnionPay / American Express）、Alipay、Wechat Pay。
Q15: What payment methods are available?
A15: Credit card (VISA / Mastercard / UnionPay / American Express), Alipay, Wechat Pay.
Q16：如何確認付款成功？
A16：訂單付款狀態顯示為「已付款」，即表示付款成功。
Q16: How do I confirm that payment is successful?
A16: If the order payment status shows "Paid", the payment was successful.